ARTICLE 1: ORDER PROCESSING
1.1 Fulfillment Timeline
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Orders will be dispatched within 3 to 8 days after payment and arrive within 8 to 20 days
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Shipment confirmation email triggers order status update
1.2 Pre-Shipment Modifications
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Full cancellations: Refund (product + shipping) within 1-2 business days
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Size/color changes: Processed if requested within 24hrs of order placement
ARTICLE 2: RETURN/EXCHANGE ELIGIBILITY
2.1 Timeframe
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14 calendar days from documented delivery date
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Initiation required within window (timestamped email)
2.2 Initiation Protocol
Submit requests toservice@dailybebe.com including:
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Order number & proof of purchase
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Digital media of product condition (Pictures or videos of the product)
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Choice: Refund or Exchange (specify replacement item)
2.3 Non-Qualifying Items
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Final sale: Clearance (>50% off), personal care, customized goods
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Worn/washed items or damaged packaging
ARTICLE 3: CONDITIONS FOR RETURN/EXCHANGE
3.1 Product Requirements
Must be in resalable condition:
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Original tags attached
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Unused/unworn condition
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Complete original packaging
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All accessories included
3.2 Non-Compliance Handling
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Refused at customer's expense
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15% restocking fee may apply
ARTICLE 4: SHIPPING COST MATRIX
|
Scenario |
Refund Amount |
Shipping Cost Handling |
Shipping Cost Responsibility |
|---|---|---|---|
|
Pre-shipment cancellation |
Full order + shipping |
100% shipping refund |
Free processing |
|
Full order refund (defective or Fulfillment Error ) |
Full order + shipping |
100% shipping refund |
Free processing |
|
Partial product refund(defective Fulfillment Error) |
Item value only |
No shipping refund |
Free processing |
|
Defective product exchange |
N/A |
We cover replacement shipping |
Free processing |
|
Wrong Size/Item Exchange (Fulfillment Error) |
N/A |
We cover replacement shipping |
Free processing |
|
Wrong Size/Item Exchange (Selection Error) |
N/A |
Customer pays two-way shipping |
Additional $9.9 shipping fee |
|
Unwanted item return |
Not approval |
Customer pays two-way shipping |
Additional $9.9 shipping fee |
*We only issue refunds for confirmed product defects or when we ship incorrect items.
ARTICLE 5: PROCESSING PROTOCOLS
5.1 Refunds
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Issued to original payment method within 1-2 business days of:
(a) Cancellation approval, OR
(b) Warehouse receipt verification
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Payment provider processing: 3-5 additional business days
5.2 Exchanges
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Processed within 3 business days of defect verification
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Replacement items ship via standard delivery
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Original item must be received before reshipment
5.3 Denied Requests
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Notification with reason within 48 business hours
ARTICLE 6: SPECIAL PROVISIONS
6.1 Geographic Variations
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EU/UK: 14-day withdrawal right under Directive 2011/83/EU
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California: 30-day returns for full-priced items (Civil Code §1723)
6.2 Fraud Prevention
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Refunds withheld if:
(a) Returned item differs from original
(b) Evidence of deliberate damage
*Any addresses on the parcel is not approved as return address. Returned package without authorized return address from customer service representatives will not be refunded or exchanged.